Privacy Policy

SINE Products LLC (“SINE,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you visit sineusa.com, place an order, or otherwise interact with us.

Information We Collect

We may collect information you provide directly to us, including:

• Name
• Email address
• Phone number
• Billing and shipping address
• Order and purchase information
• Information you provide when contacting us or signing up for updates

We may also automatically collect limited information about your use of our website, such as device, browser, IP address, and website activity, through cookies or similar technologies where applicable.

How We Use Your Information

We may use your information to:

• Process and fulfill orders and pre-orders
• Provide shipping and order updates
• Communicate with you about your purchase or customer service requests
• Prevent fraud and maintain the security of our website
• Improve our website, products, and customer experience
• Send marketing communications when you have chosen to receive them
• Comply with applicable legal and regulatory requirements

Payments

Payments are processed securely through Stripe. SINE does not directly store your complete payment card information.

Payment information may be collected and processed by our payment provider in accordance with its own privacy and security practices.

How We Share Information

We do not sell your personal information for money.

Some privacy laws, including California's, define “selling” or “sharing” broadly enough to include the use of advertising and analytics technologies that pass information to third parties. If you accept cookies on our site, the Meta Pixel may share information about your visit with Meta for advertising purposes, and that may be treated as sharing under those laws. You can decline cookies at any time using the Cookie Preferences link in the footer, and we honor Global Privacy Control signals sent by your browser.

We may share information with trusted service providers when necessary to operate our business and provide our services, such as payment processing, website hosting, order fulfillment, shipping, analytics, and email communications.

These providers may access information only as necessary to perform services on our behalf or as otherwise permitted by law.

We may also disclose information when required by law, to protect our rights or customers, or in connection with a business transaction such as a merger, acquisition, or sale of assets.

Cookies & Analytics

Our website uses cookies and similar technologies to operate the site, understand how visitors interact with it, remember preferences, and improve the customer experience.

The third-party services we use are:

• Google Analytics 4 — measures how visitors find and use the site. Google’s practices are described in the Google Privacy Policy.
• Meta Pixel — measures the performance of our advertising and allows us to show ads to people who have visited the site. Meta’s practices are described in the Meta Privacy Policy.
• Stripe — processes payments and helps prevent fraud. Required for checkout to function.
• Brevo — manages our email list and sends the emails you sign up for.

Analytics and advertising cookies are not set until you accept them. When you first visit the site you are asked to accept or decline, and the site works identically either way. You can change your choice at any time using the Cookie Preferences link in the footer.

If your browser sends a Global Privacy Control signal, we treat that as a decline and do not ask again.

Your Privacy Rights

Depending on where you live, you may have the right to request access to the personal information we hold about you, request that we correct or delete it, request a copy of it, and opt out of the sharing of your personal information for targeted advertising. We will not discriminate against you for exercising any of these rights.

To make a request, email us at hello@sineusa.com with the details of your request. We may need to verify your identity before we can act on it, and we will respond within the timeframe required by applicable law.

To opt out of advertising and analytics cookies, you do not need to contact us — use the Cookie Preferences link in the footer.

Marketing Communications

If you sign up to receive marketing emails from SINE, you may unsubscribe at any time using the unsubscribe option included in those communications.

Transactional communications relating to your orders, payments, shipping, or customer service may still be sent when necessary.

Data Retention & Security

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, maintain business and transaction records, comply with legal obligations, and resolve disputes.

We use reasonable measures designed to protect personal information. However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Your Privacy Choices

You may contact us to request access to, correction of, or deletion of certain personal information we maintain about you, subject to applicable law and any information we are required or permitted to retain.

You may also opt out of marketing communications at any time.

Children’s Privacy

Our website and products are not directed toward children under 13, and we do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

Contact

For questions or requests regarding this Privacy Policy or your personal information, contact:
hello@sineusa.com